Delete your NexGen8 account

You can ask us to delete your NexGen8 account and its data at any time. You do not need to have the game installed.

How to ask

1. Write from your sign-in addressEmail rfonlinenextgeneration@gmail.com from the Google address you use to sign in to NexGen8. This is how we know the account is yours: we can only delete the account that belongs to the address your email comes from.
2. Say what you wantUse the subject “Delete my NexGen8 account” and, if you have a character, give the name of one of them. Never send your Google password or your FireGuard PIN. We will never ask for them.
3. We confirm and deleteWe answer your email to confirm the request, then delete your account and its game data from the live game within 30 days of your request. Once it is deleted, it cannot be restored.

You can also open this page from the game: tap Delete account in Options, or on the FireGuard PIN page when you sign in.

What we delete

• Your game account and its link to your Google account, including the email address and name we received from Google.
• All of your characters, with their names, items, in-game currency and other progress.
• Your guild membership and your friends list.
• Your FireGuard PIN and the answer to your recovery question.
• Everything else we store with your account, except what is listed below.

What we keep, and for how long

• Encrypted backups made before the deletion can still contain your data until they expire, usually within about four months.
• Information needed to keep a ban for cheating or abuse in place may be kept for as long as the ban applies.
• Server logs, which include IP addresses, are kept only as long as we need them to run and protect the game.
• The emails about your request are kept for one year, so that we can show that it was handled, and then deleted.

Deleting a character is different

Deleting a character in the game removes it from your character list. It does not delete your account or its data. To delete your account and everything in it, follow the steps on this page.

Questions: rfonlinenextgeneration@gmail.com. How we handle your information: Privacy Policy.